Orders placed before noon Eastern time will ship out that same day, unless the order is shipped via USPS, in which case the cut-off time is 10am Eastern time. Orders received after that time will ship out the following business day. Our warehouse and customer support is open Monday through Friday, 8am - 8pm EST.
Please note that our warehouse will be closed for orders and shipments on the following holidays - New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after (11/28 + 11/29), Christmas Day and the day before (12/24 + 12/25).
In the event that an item is out of stock, you will be notified and your order will ship in full when that item is back in stock.
Two leaves tea company™ships out of Perrysburg, OH. We offer flat rate shipping based on value options for all destinations. You will be able to choose the shipping method and view rates before submitting your order.
US (excluding Alaska and Hawaii) and Canadian orders of $50 or more receive FREE shipping! (FedEx ground or USPS First Class for US, and USPS First Class International for Canada.) Free shipping is based on merchandise totals after transaction discounts and special promotions. Offer cannot be applied to previous orders.
Orders shipped within the US are sent via FedEx or USPS. APO/FPO/DPO Military orders ship via USPS.
We ship to our tea fans in Canada via the United States Postal Service International Mail - First Class or Priority. Expect up to two weeks delivery time.
Two leaves™ and Paisley Tea™ is shipped internationally using USPS First Class or Priority International Mail. While your order may take some time to arrive, we are glad that tea drinkers across the world have the opportunity to experience our great, organic whole leaf tea.
In the event that you are not satisfied with your order from two leaves tea company™, we will make it right for you. We want you to be happy with your order, so you can share our passion for tea!
We will gladly exchange or refund any unopened teas and any unused teapots within 14 days of purchase date. All you have to do is contact us at firstname.lastname@example.org or call 855-282-5450 to receive a mandatory Returned Merchandise Authorization (RMA) number. Please be sure to include all pertinent information ie: name, phone number, invoice number, return item details as well as the replacement item details or reason for return.
It is beneficial for us to have the lot number from your box of tea in order to assess any issues with the product. The lot number can typically be found on the bottom of the box or on one of the side panels, towards the bottom of the panel. An example of a lot number would be: BBSEP201365K
If the returned items are damaged in any way, two leaves™reserves the right to not issue a full refund.
Unless we are responsible for a mis-shipped order, you are responsible for shipping your order back to us. If we have mis-shipped your order, please contact us by phone or email to discuss the refund procedure: 855-282-5450 or email@example.com.